The BSB20120 Certificate II in Workplace Skills will provide you with the necessary skills to enter the workforce. You will strengthen your self-management and technology skills through a range of basic procedural, clerical, administrative or operational tasks.
Qualification Description
This qualification reflects the role of individuals in a variety of entry-level Business Services job roles.
This qualification also reflects the role of individuals who have not yet entered the workforce, and are developing the necessary skills in preparation for work.
These individuals carry out a range of basic procedural, clerical, administrative or operational tasks that require self-management and technology skills. They perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.
Career Opportunities
Occupations relevant to this qualification in industry sectors such as Customer Service, Local Government Administration, Business Administration include:
- Office Assistant
- Administrative Assistant
- Office Worker
- Office Junior
- Receptionist
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
Training Station’s Recommended Course Outline
- BSBCMM211 Apply Communication Skills
- BSBOPS201 Work Effectively in Business Environments
- BSBPEF202 Plan and Apply Time Management
- BSBSUS211 Participate in Sustainable Work Practices
- BSBWHS211 Contribute to the Health and Safety of Self and Others