BSB20120 – Certificate II in Workplace Skills

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BSB20120 – Certificate II in Workplace Skills

The BSB20120 Certificate II in Workplace Skills will provide you with the necessary skills to enter the workforce. You will strengthen your self-management and technology skills through a range of basic procedural, clerical, administrative or operational tasks.


Training Station’s Recommended Course Outline

  • BSBCMM211 Apply Communication Skills
  • BSBOPS201 Work Effectively in Business Environments
  • BSBPEF202 Plan and Apply Time Management
  • BSBSUS211 Participate in Sustainable Work Practices
  • BSBWHS211 Contribute to the Health and Safety of Self and Others


Group A – Self-Management

  • BSBCRT201 Develop and Apply Thinking and Problem-Solving Skills

Group B – Technology

  • BSBTEC202 Use Digital Technologies to Communicate in a Work Environment

Group C – Working With Others

  • BSBOPS202 Engage with Customers
  • BSBPEF101 Plan and Prepare For Work Readiness
  • BSBTWK201 Work Effectively with Others

At the conclusion of this 12 week nationally accredited course, you’ll be ready to implement the skills you’ve learned in the workplace.

DURATION: 14 weeks

STUDY COMMITMENT: 29hrs per week

Contact our Admin team on for more information and registration.

Online DeliveryPayment Plans Available

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Call 1300 427 227 or email

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Delivery Model



  • Minimum 10 years of schooling or proof of previous study, and;
  • A Language, Literacy & Numeracy (LLN) Assessment will be issued and assess against the relevant ACSF Level for this qualification.

Training Package Status

Please click on this link to take you to to view the current status of this qualification.

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Study from anywhere in Australia – Online